Acceptable Use Policy

This policy covers what you may and may not run on MossMC, and how people are expected to behave on our network. It applies to every account, every server, every plugin, and to what your players do on your server. It forms part of the Terms of Service, and breaching it is a breach of that agreement.

The short version: don't break the law, don't attack anyone, don't put us or other customers at risk, and run a server you would be comfortable explaining to a parent.

1. Who this applies to

This policy binds account holders, anyone they grant access to, and anyone who connects to our network. If you operate a server here, you are responsible for applying it on that server. You may impose stricter rules of your own; you may not permit anything this policy prohibits.

Where we say "content", we mean anything uploaded, hosted, transmitted, displayed, linked to or made available — including worlds, builds, files, plugins, skins, resource packs, server names, descriptions, icons, adverts and chat.

2. Illegal and seriously harmful content

You must never host, create, transmit, link to or make available:

• Any sexual content involving a minor, in any form — photographic, drawn, rendered, modelled, written or otherwise. This is handled under section 3 below.
• Content that sexualises a real child, or that sexualises any identifiable person without their consent, including synthetic or manipulated imagery.
• Content that solicits, grooms, or attempts to arrange contact with a minor for sexual purposes.
• Material that incites, threatens, glorifies or plans violence, terrorism or mass harm, or that targets a person or group for harassment or violence.
• Content promoting or instructing in self-harm, suicide or disordered eating.
• Stolen data, credentials, payment details, identity documents, or personal information published to harass, intimidate or expose a person.
• Malware, exploit kits, phishing pages, or tooling whose main purpose is unauthorised access to systems or accounts.
• Pirated software, cracked or leaked plugins, paid resources you do not hold a licence for, or tools for circumventing licensing or anti-cheat.
• Content that infringes anyone's copyright, trademark or other rights.
• Unlicensed gambling, the sale of controlled substances, weapons, or other goods whose sale is restricted, and any scheme designed to defraud.

3. Child sexual abuse material

There is no warning and no appeal for this category.

Where we obtain actual knowledge of apparent child sexual abuse material on the service, we will report it to the National Center for Missing & Exploited Children as required by 18 U.S.C. § 2258A, preserve the relevant material and associated records for the period the law requires, terminate the account immediately, and cooperate with law enforcement. We will do this without notifying the account holder in advance where notification would be unlawful or would prejudice an investigation.

Nothing in this policy obliges us to monitor, search, screen or scan content for such material, and we do not represent that we do so. This section describes what happens when we learn of it.

To report this category, email abuse@moss-mc.com with "CSAM" in the subject line. Do not download, copy or forward the material.

4. Attacks, and abuse of the platform

Do not use MossMC, or anything hosted on it, to:

• Launch, assist, participate in or command a denial-of-service attack, a botnet, a stresser or booter service, or any attack on any system, whether ours, another customer's, or a third party's.
• Scan, probe, enumerate or attempt to gain access to any system, service, account, network address or data you were not explicitly granted access to — including other customers' servers, the control panel beyond your own permissions, and any part of our infrastructure.
• Circumvent, disable or interfere with any limit, quota, isolation boundary, authentication step, or billing mechanism.
• Mine or farm cryptocurrency, run proxies, VPN or Tor exit nodes, host file-sharing or streaming services, or run anything unrelated to operating a Minecraft server whose main purpose is to consume resources.
• Send unsolicited bulk messages, host phishing or scam pages, or distribute malware.
• Deliberately consume CPU, memory, disk or network capacity beyond your plan in a way that degrades the service for others.
• Resell, sublicense or redistribute the hosting service itself without our written agreement.
• Scrape, crawl or systematically extract data from the service or the network outside the interfaces we provide.

Security testing against your own server's software is fine. Testing our platform, the control panel, the network, or another customer's server is not, under any circumstances and regardless of intent. If you find a vulnerability, report it to security@moss-mc.com and stop. We would rather thank you than ban you, and we will not pursue a reporter who acts in good faith, stops at the point of discovery, and gives us a reasonable opportunity to fix the issue before disclosing it.

5. Conduct on the MossMC network

Our lobbies, chat, adverts and server browser are a shared space used by people of a wide range of ages. On them, do not:

• Harass, threaten, bully, stalk or intimidate anyone, or encourage others to do so.
• Use slurs or hate speech, or attack a person or group on the basis of race, ethnicity, national origin, religion, disability, sex, gender identity or sexual orientation.
• Sexualise any user, or direct sexual content or advances at anyone — and never at a minor.
• Share another person's private information, or threaten to.
• Impersonate MossMC staff, another player, or anyone else.
• Use adverts to post anything you could not post in chat, to advertise services outside MossMC, or to spam.
• Advertise or conduct the sale of accounts, ranks, in-game items or currency for real money outside MossMC.
• Use cheats, exploits, automation or modified clients to gain an advantage, or exploit a bug rather than reporting it.
• Evade a ban, mute or other sanction, including by using another account.

The rules on your own server are yours to set within this policy. If you allow strong language on your server, that is your decision. If you allow harassment, it becomes our problem and yours.

6. Minecraft's own rules

Every server here must comply with Mojang's Minecraft End User Licence Agreement and its commercial usage guidelines. You are responsible for reading them. In particular:

• You may not sell anything that gives a player an advantage in gameplay over another player. That includes items, kits, currency, experience, claim blocks, combat or movement advantages, and crates or keys that can contain any of those.
• Selling access to a server, cosmetic items, and ranks granting only cosmetic or non-gameplay convenience perks is generally permitted.
• You may not create a restriction purely in order to sell its removal.
• You may not describe your server or its offerings in a way that misrepresents your relationship with Mojang or Microsoft.

This is not just a contractual matter between you and Mojang. A server here that breaks those rules puts our whole network at risk, so we enforce it as our own rule. If you are unsure whether something you want to sell is permitted, ask us before you build it.

7. Responsibility for your server and your players

You are responsible for what happens on your server, including what your players and your staff do. That does not mean you must read every chat message. It does mean:

• there must be a way for players to report a problem to you, and it must be visible;
• you must act on reports within a reasonable time;
• you must not ignore conduct you know about; and
• you must pass on to us anything in section 2 or 3 immediately.

Most Minecraft servers have players under 18. Take that into account when choosing plugins, chat filtering, moderation cover and what you allow. If your server is directed at children, additional legal obligations may apply to you directly, and they are yours to meet.

8. Data you collect from your players

If you collect personal information from your players — IP addresses, usernames, chat logs, Discord identifiers, payment details for your own store — you are the controller of that information and responsible for it. You must handle it lawfully, tell your players what you collect, and not use our infrastructure to collect it in ways this policy or the law prohibits.

Do not install plugins whose purpose is to harvest player data beyond what operating the server requires.

9. How we enforce this

What we do depends on what happened, how serious it is, whether it is continuing, and whether it has happened before.

We may also remove specific content, restrict a feature, limit visibility on the network, or withdraw the ability to advertise, rather than suspending an account outright.

Where we restrict or remove something, we will tell you what was affected and why, and how to contest it, unless the law prevents us or the content is manifestly illegal. To contest a decision, reply to the notice or email legal@moss-mc.com within 30 days. A different look at the facts is not a guarantee of a different outcome.

Suspension or termination for breach does not entitle you to a refund of tokens or of any paid plan period.

We try to be proportionate. A first mistake that gets fixed is usually the end of it. Doing the same thing repeatedly is not.

10. Reporting a problem

To report abuse, illegal content, harassment or a security issue, email abuse@moss-mc.com. Include:

• the server address, player name, or where on the network you saw it;
• what you saw, and roughly when;
• a screenshot if you have one, except for material under section 3, which you should not copy; and
• how to contact you, if you want a reply.

We review reports and act without undue delay. Reports of illegal content are prioritised above everything else. We do not publish a response time and we do not guarantee one.

Copyright complaints follow a separate process set out in section 12 of the Terms.

11. Changes

We may update this policy. The current version and its effective date are shown at the top of this page, and material changes are notified as described in the Terms of Service.