Network Player Agreement

This agreement applies to everyone who connects to the MossMC network in game, whether or not you have a MossMC account. It is deliberately short. If you hold an account or pay for anything, the Terms of Service apply to you as well, and they govern where the two differ.

1. What this covers

When you connect to a MossMC address, join a lobby, use chat, post an advert, or move between servers through our browser, you are using the MossMC network. By doing so you agree to this agreement and to the Acceptable Use Policy.

You do not need an account to play here. You do need to follow these rules.

2. Age

You must be at least 13 years old to connect to the MossMC network. If you are under 13, you may not use it. If we obtain actual knowledge that a player is under 13, we will block that player and delete the information we hold about them.

If you are under 18, you may only play here with the permission of a parent or guardian.

Parents and guardians: we hold a limited amount of information about players, described in the Privacy Policy. To ask what we hold about your child, or to have it deleted, email privacy@moss-mc.com.

3. How to behave

The full rules are in the Acceptable Use Policy, section 5. In short, while on our network:

• Do not harass, threaten, bully or intimidate anyone.
• Do not use slurs or hate speech.
• Do not sexualise anyone, and never direct sexual content at a minor.
• Do not share anyone's private information.
• Do not impersonate staff or another player.
• Do not spam, advertise outside MossMC, or sell accounts or items for real money.
• Do not cheat, use modified clients to gain an advantage, or exploit bugs — report them instead.
• Do not evade a ban or mute.

4. Servers run by other people

Most servers reachable from MossMC are run by our customers, not by us. We do not control them, we do not monitor them, and we do not endorse what is on them. Their owners set their own rules, run their own moderation, and are responsible for their own content and conduct.

If something on a customer's server breaks our Acceptable Use Policy, tell us and we will act. If it is a disagreement about that server's own rules, that is between you and its owner.

Anything you buy from a server owner — ranks, cosmetics, perks on their server — is a transaction between you and them. We are not a party to it, we do not process it, and we cannot refund it. Take it up with the server owner.

5. Content posted by users

Chat, adverts, builds, signs, skins and names on this network are created by users. We are a provider of an interactive computer service and are not the publisher or speaker of information provided by another information content provider, within the meaning of 47 U.S.C. § 230(c)(1).

We may remove content, mute, kick, ban or restrict any player at any time, with or without notice, for conduct we consider harmful to the network or its users. We are not obliged to do so, and not doing so in one case does not waive the right to do so in another.

6. Bans and appeals

Playing here is a privilege we extend and may withdraw. If you are banned you may appeal once by emailing support@moss-mc.com from an address you control, with your username and what you think happened. We will look at it. We do not promise to reverse it, and we do not debate bans in chat.

Bans for anything in section 2 or 3 of the Acceptable Use Policy are permanent and are not appealable.

If you hold an account and paid for ranks or cosmetics, a ban for breach does not refund them.

7. Reporting someone

If a player is breaking these rules, report them in game using the reporting command if one is available, or email abuse@moss-mc.com with their username, what they did and roughly when. A screenshot helps.

If you see content involving the sexual exploitation of a child, report it immediately to abuse@moss-mc.com with "CSAM" in the subject. Do not screenshot it, save it or forward it. We handle these as described in section 3 of the Acceptable Use Policy.

8. What we know about you

To let you connect and to keep the network usable, we process your Minecraft username and UUID, your IP address, and records of your activity on the network such as chat, adverts, which servers you joined and any sanctions applied to you. The Privacy Policy explains why we hold each of these, how long for, and what rights you have over them.

9. No guarantees

The network is provided "as is" and "as available", with no warranty of any kind. It may be unavailable, lose data, or change at any time. To the fullest extent permitted by law, we are not liable for any loss arising from your use of it, from anything another user does, or from anything that happens on a server we do not operate.

If you do not hold an account and have paid us nothing, our total liability to you is limited to the amount you have paid us, which is nothing. Nothing in this section excludes liability that cannot lawfully be excluded, including for death or personal injury caused by negligence, or for fraud.

10. Law and disputes

This agreement is governed by the laws of the State of North Carolina, United States. If you hold a MossMC account, the dispute resolution and arbitration provisions in section 18 of the Terms of Service apply to any dispute arising from your use of the network, including the class action waiver and the 30-day opt-out.

If you do not hold an account, you and we agree to try to resolve any dispute informally by email before either of us starts proceedings.

If you are a consumer resident outside the United States, nothing here deprives you of the protection of the mandatory law of your place of residence.

11. Changes

We may update this agreement. The current version and date are at the top of this page. Continuing to play here after a change means you accept it.

12. Contact

Reports and abuse: abuse@moss-mc.com
Appeals and support: support@moss-mc.com
Privacy and data: privacy@moss-mc.com